lnternet Quality lndex

No.ItemsTargetQ4 2023 Result

Internet Network
Services

1Internet network reliability
1.1Core network equipment≥99.99%100%
1.2Access network equipment≥99.95%100%
2Average download / upload speeds on the local Internet
2.1Business Fiber Broadband Service Plans 100M(Fixed IP)(100Mbps / 100Mbps)Not less than 80% of the speed offered by service plan
  • Upload speeds 108.57Mbps

  • Download speeds 108.97Mbps

2.2Fiber Broadband Service Plans 150M(150Mbps / 150Mbps)Not less than 80% of the speed offered by service plan
  • Upload speeds 165.93Mbps

  • Download speeds 167.85Mbps

3Total Bandwidth of Network AccessNetwork Usage Rate during Busy Hours < Total Bandwidth 90%
  • Maximum Upload Usage Rate 21.0%

  • Maximum Download Usage Rate 66.8%

4Average Network Latency
www.google.com

10ms
www.youtube.com

7ms
www.facebook.com
9ms
www.apple.com
8ms
www.qq.com
21ms
www.baidu.com
6ms
www.taobao.com
4ms
www.youku.com
6ms
hk.yahoo.com
34ms
www.smg.gov.mo
14ms
5Average Download Time
www.google.com
3.30s
www.youtube.com
1.45s
www.facebook.com
2.29s
www.apple.com
4.61s
www.qq.com
8.35s
www.baidu.com
5.07s
www.taobao.com
No data
www.youku.com
2.20s
hk.yahoo.com
5.32s
www.smg.gov.mo
1.27s

Customer
Services

6Bill Complaint Handling95% cases will be processed within 5 working days100.0%
7Service Quality Complaint Handling95% cases will be processed within 5 working days95.7%
8Hotline Enquiry Answered Rate90%90.8%