lnternet Quality lndex

No.ItemsTargetQ2 2025 Result

Internet Network
Services

1Internet network reliability
1.1Core network equipment≥99.99%100%
1.2Access network equipment≥99.95%100%
2Average download / upload speeds on the local Internet
2.1Business Fiber Broadband Service Plans 100M(Fixed IP)(100Mbps / 100Mbps)Not less than 80% of the speed offered by service plan
  • Upload speeds 111.03Mbps

  • Download speeds 110.48Mbps

2.2Fiber Broadband Service Plans 150M(150Mbps / 150Mbps)Not less than 80% of the speed offered by service plan
  • Upload speeds 160.99Mbps

  • Download speeds 160.89Mbps

3Total Bandwidth of Network AccessNetwork Usage Rate during Busy Hours < Total Bandwidth 90%
  • Maximum Upload Usage Rate 13.7%

  • Maximum Download Usage Rate 64.4%

4Average Network Latency
www.google.com

19ms
www.youtube.com

8ms
www.facebook.com
5ms
www.apple.com
5ms
www.qq.com
6ms
www.baidu.com
6ms
www.taobao.com
4ms
www.youku.com
7ms
hk.yahoo.com
41ms
www.smg.gov.mo
10ms
5Average Download Time
www.google.com
4.39s
www.youtube.com
3.58s
www.facebook.com
3.07s
www.apple.com
1.75s
www.qq.com
No Data
www.baidu.com
0.43s
www.taobao.com
6.60s
www.youku.com
10.04s
hk.yahoo.com
7.34s
www.smg.gov.mo
1.48s

Customer
Services

6Bill Complaint Handling95% cases will be processed within 5 working days100.0%
7Service Quality Complaint Handling95% cases will be processed within 5 working days100.0%
8Hotline Enquiry Answered Rate90%93.4%