lnternet Quality lndex｜MTel Telecom Co., Ltd.

	No.	Items	Target	Q1 2024 Result
Internet Network Services	1	Internet network reliability
	1.1	Core network equipment	≥99.99%	100%
	1.2	Access network equipment	≥99.95%	100%
	2	Average download / upload speeds on the local Internet
	2.1	Business Fiber Broadband Service Plans 100M(Fixed IP)(100Mbps / 100Mbps)	Not less than 80% of the speed offered by service plan	Upload speeds 109.02Mbps Download speeds 109.11Mbps
	2.2	Fiber Broadband Service Plans 150M(150Mbps / 150Mbps)	Not less than 80% of the speed offered by service plan	Upload speeds 161.70Mbps Download speeds 161.40Mbps
	3	Total Bandwidth of Network Access	Network Usage Rate during Busy Hours < Total Bandwidth 90%	Maximum Upload Usage Rate 20.9% Maximum Download Usage Rate 69.8%
	4	Average Network Latency
		www.google.com		11ms
		www.youtube.com		8ms
		www.facebook.com		10ms
		www.apple.com		6ms
		www.qq.com		10ms
		www.baidu.com		6ms
		www.taobao.com		4ms
		www.youku.com		6ms
		hk.yahoo.com		23ms
		www.smg.gov.mo		7ms
	5	Average Download Time
		www.google.com		4.08s
		www.youtube.com		2.29s
		www.facebook.com		3.22s
		www.apple.com		5.48s
		www.qq.com		7.29s
		www.baidu.com		4.11s
		www.taobao.com		No data
		www.youku.com		3.89s
		hk.yahoo.com		2.04s
		www.smg.gov.mo		1.19s
Customer Services	6	Bill Complaint Handling	95% cases will be processed within 5 working days	100.0%
	7	Service Quality Complaint Handling	95% cases will be processed within 5 working days	100.0%
	8	Hotline Enquiry Answered Rate	90%	95.7%