lnternet Quality lndex

No.ItemsTargetQ4 2024 Result

Internet Network
Services

1Internet network reliability
1.1Core network equipment≥99.99%100%
1.2Access network equipment≥99.95%100%
2Average download / upload speeds on the local Internet
2.1Business Fiber Broadband Service Plans 100M(Fixed IP)(100Mbps / 100Mbps)Not less than 80% of the speed offered by service plan
  • Upload speeds 110.08Mbps

  • Download speeds 108.19Mbps

2.2Fiber Broadband Service Plans 150M(150Mbps / 150Mbps)Not less than 80% of the speed offered by service plan
  • Upload speeds 160.06Mbps

  • Download speeds 159.86Mbps

3Total Bandwidth of Network AccessNetwork Usage Rate during Busy Hours < Total Bandwidth 90%
  • Maximum Upload Usage Rate 26.1%

  • Maximum Download Usage Rate 81.8%

4Average Network Latency
www.google.com

15ms
www.youtube.com

14ms
www.facebook.com
5ms
www.apple.com
5ms
www.qq.com
9ms
www.baidu.com
6ms
www.taobao.com
4ms
www.youku.com
7ms
hk.yahoo.com
56ms
www.smg.gov.mo
6ms
5Average Download Time
www.google.com
3.27s
www.youtube.com
1.76s
www.facebook.com
2.18s
www.apple.com
2.44s
www.qq.com
No Data
www.baidu.com
3.38s
www.taobao.com
12.31s
www.youku.com
13.35s
hk.yahoo.com
3.40s
www.smg.gov.mo
1.04s

Customer
Services

6Bill Complaint Handling95% cases will be processed within 5 working days100.0%
7Service Quality Complaint Handling95% cases will be processed within 5 working days100.0%
8Hotline Enquiry Answered Rate90%96.0%