lnternet Quality lndex｜MTel Telecom Co., Ltd.

	No.	Items	Target	Q3 2024 Result
Internet Network Services	1	Internet network reliability
	1.1	Core network equipment	≥99.99%	100%
	1.2	Access network equipment	≥99.95%	100%
	2	Average download / upload speeds on the local Internet
	2.1	Business Fiber Broadband Service Plans 100M(Fixed IP)(100Mbps / 100Mbps)	Not less than 80% of the speed offered by service plan	Upload speeds 110.76Mbps Download speeds 109.79Mbps
	2.2	Fiber Broadband Service Plans 150M(150Mbps / 150Mbps)	Not less than 80% of the speed offered by service plan	Upload speeds 161.27Mbps Download speeds 160.99Mbps
	3	Total Bandwidth of Network Access	Network Usage Rate during Busy Hours < Total Bandwidth 90%	Maximum Upload Usage Rate 24.4% Maximum Download Usage Rate 84.7%
	4	Average Network Latency
		www.google.com		13ms
		www.youtube.com		8ms
		www.facebook.com		13ms
		www.apple.com		12ms
		www.qq.com		10ms
		www.baidu.com		7ms
		www.taobao.com		5ms
		www.youku.com		8ms
		hk.yahoo.com		35ms
		www.smg.gov.mo		6ms
	5	Average Download Time
		www.google.com		3.69s
		www.youtube.com		2.81s
		www.facebook.com		3.03s
		www.apple.com		4.28s
		www.qq.com		0.29s
		www.baidu.com		9.80s
		www.taobao.com		11.39s
		www.youku.com		9.64s
		hk.yahoo.com		3.04s
		www.smg.gov.mo		1.08s
Customer Services	6	Bill Complaint Handling	95% cases will be processed within 5 working days	100.0%
	7	Service Quality Complaint Handling	95% cases will be processed within 5 working days	100.0%
	8	Hotline Enquiry Answered Rate	90%	95.3%