lnternet Quality lndex｜MTel Telecom Co., Ltd.

	No.	Items	Target	Q4 2024 Result
Internet Network Services	1	Internet network reliability
	1.1	Core network equipment	≥99.99%	100%
	1.2	Access network equipment	≥99.95%	100%
	2	Average download / upload speeds on the local Internet
	2.1	Business Fiber Broadband Service Plans 100M(Fixed IP)(100Mbps / 100Mbps)	Not less than 80% of the speed offered by service plan	Upload speeds 110.08Mbps Download speeds 108.19Mbps
	2.2	Fiber Broadband Service Plans 150M(150Mbps / 150Mbps)	Not less than 80% of the speed offered by service plan	Upload speeds 160.06Mbps Download speeds 159.86Mbps
	3	Total Bandwidth of Network Access	Network Usage Rate during Busy Hours < Total Bandwidth 90%	Maximum Upload Usage Rate 26.1% Maximum Download Usage Rate 81.8%
	4	Average Network Latency
		www.google.com		15ms
		www.youtube.com		14ms
		www.facebook.com		5ms
		www.apple.com		5ms
		www.qq.com		9ms
		www.baidu.com		6ms
		www.taobao.com		4ms
		www.youku.com		7ms
		hk.yahoo.com		56ms
		www.smg.gov.mo		6ms
	5	Average Download Time
		www.google.com		3.27s
		www.youtube.com		1.76s
		www.facebook.com		2.18s
		www.apple.com		2.44s
		www.qq.com		No Data
		www.baidu.com		3.38s
		www.taobao.com		12.31s
		www.youku.com		13.35s
		hk.yahoo.com		3.40s
		www.smg.gov.mo		1.04s
Customer Services	6	Bill Complaint Handling	95% cases will be processed within 5 working days	100.0%
	7	Service Quality Complaint Handling	95% cases will be processed within 5 working days	100.0%
	8	Hotline Enquiry Answered Rate	90%	96.0%