lnternet Quality lndex

No.ItemsTargetQ1 2025 Result

Internet Network
Services

1Internet network reliability
1.1Core network equipment≥99.99%100%
1.2Access network equipment≥99.95%100%
2Average download / upload speeds on the local Internet
2.1Business Fiber Broadband Service Plans 100M(Fixed IP)(100Mbps / 100Mbps)Not less than 80% of the speed offered by service plan
  • Upload speeds 113.74Mbps

  • Download speeds 112.19Mbps

2.2Fiber Broadband Service Plans 150M(150Mbps / 150Mbps)Not less than 80% of the speed offered by service plan
  • Upload speeds 160.23Mbps

  • Download speeds 159.86Mbps

3Total Bandwidth of Network AccessNetwork Usage Rate during Busy Hours < Total Bandwidth 90%
  • Maximum Upload Usage Rate 112.4%

  • Maximum Download Usage Rate 66.1%

4Average Network Latency
www.google.com

15ms
www.youtube.com

9ms
www.facebook.com
5ms
www.apple.com
5ms
www.qq.com
9ms
www.baidu.com
7ms
www.taobao.com
5ms
www.youku.com
7ms
hk.yahoo.com
60ms
www.smg.gov.mo
5ms
5Average Download Time
www.google.com
4.42s
www.youtube.com
4.07s
www.facebook.com
3.63s
www.apple.com
1.32s
www.qq.com
No Data
www.baidu.com
2.71s
www.taobao.com
9.41s
www.youku.com
8.16s
hk.yahoo.com
7.87s
www.smg.gov.mo
1.13s

Customer
Services

6Bill Complaint Handling95% cases will be processed within 5 working days100.0%
7Service Quality Complaint Handling95% cases will be processed within 5 working days100.0%
8Hotline Enquiry Answered Rate90%94.8%