lnternet Quality lndex

No.ItemsTargetQ3 2024 Result

Internet Network
Services

1Internet network reliability
1.1Core network equipment≥99.99%100%
1.2Access network equipment≥99.95%100%
2Average download / upload speeds on the local Internet
2.1Business Fiber Broadband Service Plans 100M(Fixed IP)(100Mbps / 100Mbps)Not less than 80% of the speed offered by service plan
  • Upload speeds 110.76Mbps

  • Download speeds 109.79Mbps

2.2Fiber Broadband Service Plans 150M(150Mbps / 150Mbps)Not less than 80% of the speed offered by service plan
  • Upload speeds 161.27Mbps

  • Download speeds 160.99Mbps

3Total Bandwidth of Network AccessNetwork Usage Rate during Busy Hours < Total Bandwidth 90%
  • Maximum Upload Usage Rate 24.4%

  • Maximum Download Usage Rate 84.7%

4Average Network Latency
www.google.com

13ms
www.youtube.com

8ms
www.facebook.com
13ms
www.apple.com
12ms
www.qq.com
10ms
www.baidu.com
7ms
www.taobao.com
5ms
www.youku.com
8ms
hk.yahoo.com
35ms
www.smg.gov.mo
6ms
5Average Download Time
www.google.com
3.69s
www.youtube.com
2.81s
www.facebook.com
3.03s
www.apple.com
4.28s
www.qq.com
0.29s
www.baidu.com
9.80s
www.taobao.com
11.39s
www.youku.com
9.64s
hk.yahoo.com
3.04s
www.smg.gov.mo
1.08s

Customer
Services

6Bill Complaint Handling95% cases will be processed within 5 working days100.0%
7Service Quality Complaint Handling95% cases will be processed within 5 working days100.0%
8Hotline Enquiry Answered Rate90%95.3%